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| Knoah Solutions, Hyderabad |
Academic Qualifications:
• Any Graduate or above in any stream
• Years of Experience: 0 - 4 years working experience desired
• Good knowledge about networking concepts and troubleshooting of ISP
• Type of Experience: BPO experience will be a plus, fresher are also eligible.
• Flexible to work in night shifts
Interview Schedule: 17th and 18th Mar 16
Timing: 12 PM to 3:30 PM
Job Designation: Technical Support Associate(NON-VOICE)
Interview Process:
Round-1: English Proficiency Test
Round-2: Chat Assessment
Round-3: Ops Manager round
Round-4: HR Discussion
Roles & Responsibilities:
• Effectively address customer queries by understanding challenges faced by the customer
• Ensure you meet set process for addressing customer queries
• Understand customer expectation clearly through effective probing
• Document reasons for customer dissatisfaction for all the queries and the challenges faced
• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
• Set high levels of performance standards for the given process/account
• Ensure you understand expected performance standards and metrics to be achieved for a given process/account
• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
• Follow the learning management process to remain current and updated on required skills and knowledge required for the position
• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
• Bring right attitude to the work place that complements and enhances the work culture
• Always think like a winner
Venue:
Knoah Solutions
4th Floor, Maximus Towers 2A,
Raheja Mindspace IT Park, Hitech city.
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